Refund policy

Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria for Returns:

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it, unworn or unused.

  • It must have all original tags attached and be in its original packaging.

  • You will need to provide the receipt or proof of purchase (Order Number).

How to Start a Return:

To start a return, you can contact us at our official customer support email:

support@bermudaksa.com

Please note that all returns must be sent to our warehouse at the following address:

  • Country: Saudi Arabia

  • City: Riyadh

  • Short Address (National Address): RFYD7786

  • Postal Code: 13251

If your return request is approved, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at: support@bermudaksa.com

Return Shipping Costs:

  • The customer is responsible for paying the return shipping costs for returns due to a change of mind or personal preference.

  • The store will cover all return shipping costs if the item received was damaged, defective, or incorrect.

Damages and Issues:

Please inspect your order upon reception and contact us immediately via email if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right by sending a replacement immediately.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned due to health, safety, and regulatory reasons, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care and beauty goods (for public health protection).

  • Hazardous materials, flammable liquids, or gases.

  • Unfortunately, we cannot accept returns on sale items (discounted items) or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have following the steps above, and once the return is accepted, make a separate, new purchase for the desired item through our website.

Refunds:

We will notify you once we’ve received and inspected your return at our warehouse, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method (Mada, Visa, Mastercard) within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us immediately at: support@bermudaksa.com